Introduction
Getting Started
NCC Portal Overview
Create Organization
Choose Organization
Create Site
Cloud-Saving Mode
Setup Wizard
Tutorials
Add a Nebula Device
Activate and Assign a License for a Nebula Device, Site, or Organization
Monitor a Site
Know What License Tier My Organization Belongs To
Know What Licenses are Set to Expire in My Site or Organization
Renew an Expired License
Transfer Licenses
Change an Organization and/or Site Name
Reset the Nebula Password
Maintain Firmware
Backup Current Configurations in Nebula
Assign an Administrator to Manage a Nebula Device
Transfer the Ownership of the Organization
Manage a Configuration Template
Activate an MSP License
Configure CNP/CNP Plus Security Services
Delete an Organization
Remote Access VPN Setup
Route L2TP VPN Traffic
Configure Guest Isolation on your WiFi Network
Configure Content Filter to Block Access to Certain Websites
Configure Schedule to Allow WiFi Access Only at Certain Times
How to Position Multiple Nebula Devices (for Nebula Access Points only)
Change the Default SSID and Password
Change the WiFi Band Mode
Check What Clients are Connected to Nebula Devices in your Network
Configure a Unique SSID Name for Each AP (for Nebula Access Points only)
Find the SSID of the WiFi Client (for Nebula Access Points only)
Use Tags to Assign SSIDs for Nebula Devices (for Nebula Access Points only)
Resolve WiFi Connection Problems (for Nebula Access Points only)
Configure WiFi Security with WPA2 Personal (for Nebula Access Points only)
Configure WiFi Security with WPA2 Enterprise (for Nebula Access Points only)
Using DPPSK to Access the Guest WiFi Network
Create a DPPSK Key Using the DPPSK API
Set Up WiFi Network Load Balancing
Configure a Captive Portal
Create a Custom Captive Portal Page
Limit Applications Usage or Block Applications
Find the LAN Port Used by Connected Wired Client Devices (for Nebula Switches only)
Configure Voice VLAN (for Nebula Switches only)
Manage IPTV (for Nebula Switches only)
Enable IP Source Guard (for Nebula Switches only)
Set Up MAC Authentication With NCAS (for Nebula Switches only)
Set Up Dynamic VLAN With RADIUS (for Nebula Switches only)
Monitor Dynamic VLAN Using Event Logs (for Nebula Switches only)
Register a Nebula Device (mobile router) in Nebula
Using Collaborative Detection and Response (CDR)
Deploy With Nebula Native Mode (for Security Firewalls in Nebula only)
Configure DHCP Domain Name (for Security Firewalls in Nebula only)
Monitor Client Bandwidth Usage (for Security Firewalls in Nebula only)
Configure a Primary and Backup WAN (for Security Firewalls in Nebula only)
Set Up Nebula Monitor Mode (for Security Firewalls in on-premise only)
Enable Smart Mesh on a Security Router
Site-wide
Topology
Devices
Map & Floor Plans
Clients
Applications Usage
Summary Report
Monitor
Configure
Access Point
Monitor
Configure
Switch
Configure
Security Router
Configure
Firewall
Configure
Security Gateway
Configure
Mobile Router
Map/Photo
Live Tools
Client Device Heartbeat
Backup & Restore
Network Usage and Connectivity
Accessory
Organization-wide
Administrators
Organization-wide Manage
Group-wide
Group Portal
Org-to-Org VPN
Inventory
Administrators
Change Log
Group Settings
MSP
MSP Portal
Admins & Teams
Config Management
Backup and Restore
MSP Alert Templates
Firmware Upgrades
Change Log
MSP Branding
MSP Settings
Help
Troubleshooting Tips
Device Function Table
Support Request
Troubleshooting
Appendix B
Introduction
Help: introduction
Introduction_Help
Introduction_MSPPortal
Introduction_GrpsORGsSites
Introduction_FirewallSwitchAP
Introduction_LicenseConcept
Introduction_LicenseConcept_LicenseSummary
Introduction_LicenseConcept_ORGLicenseTier
Introduction_LicenseConcept_ORGLicenseGracePeriod
Introduction_LicenseConcept_GeneralInfo
Intro_GetStarted
Introduction_NCCPortal
Introduction_Intent
Introduction_ChatbotAI
Introduction_MenuSummary
Introduction_Organization_Create
Introduction_Organization_Choose
Intro_Site_Create
Introduction_CloudSavingMode
SetupWizard
Tutorials
Tutorials_NebulaDevice_Add
Tutorials_NebulaDeviceSiteORG_License_ActivateAssign
Tutorials_Site_Monitor
Tutorials_ORG_KnowLicenseTier
Tutorials_SiteORG_License_KnowExpiration
Tutorials_License_Renew
Tutorials_License_Transfer
Tutorials_ORGSiteName_Change
Tutorials_Firmware_Maintain
Tutorials_CurrentCfg_Backup
Tutorials_NebulaDevice_AssignAdmin
Tutorials_TransferORGOwner
Tutorials_ConfigurationTemplate_Manage
Tutorials_MSPLicense_Activate
Tutorials_CNPSecuritySvc_Enable
Tutorials_Organization_Delete
Tutorials_RemoteAccessVPN
Tutorials_RouteL2TP_VPNTraffic
Tutorials_GuestIsolation
Tutorials_ContentFiltering
Tutorials_WiFiInternetAccess_Schedule
Tutorials_PositionMultipleAPs
Tutorials_ChangeDefaultSSIDPassword
Tutorials_ChangeWiFiBandMode
Tutorials_CheckClientsConnectedtoNetwork
Tutorials_CfgUniqueSSIDName
Tutorials_FindSSIDWiFiClient
Tutorials_AssignDiffSSIDs
Tutorials_ResolveWiFiConnectProblems
Tutorials_CfgWPA2PersonalAuthentication
Tutorials_CfgWPA2EnterpriseAuthentication
Tutorials_DPPSKAcessGuestWiFiNetwork
Tutorials_DPPSKKeyUsingAPI
Tutorials_Setup_WiFiLoadBalancing
Tutorials_Cfg_CP
Tutorials_Create_CustomCPPage
Tutorials_LimitBlock_ApplnUsage
Tutorials_FindLANPortofClient
Tutorials_VoiceVLAN_Configure
Tutorials_IPTV_Manage
Tutorials_IPSourceGuard
Tutorials_MACAuthWithNCAS
Tutorials_DynamicVLANWithRADIUS
Tutorials_MonitorDynamicVLANUsingEventLog
Tutorials_RegisterMobileRouter
Tutorials_CDR
Tutorials_Deploy_NebulaNativeMode
Tutorials_DHCPDomainName
Tutorials_ClientBandwidthUse
Tutorials_PrimarySecondaryWAN
Tutorials_SetupMonitorMode
Tutorials_SR_SmartMesh
Tutorials_NCCPasswordReset
SiteWide_Monitor_Topology
SiteWide_Devices
SiteWide_Devices_AccessPoint
SiteWide_Devices_AccessPoint_Details
SiteWide_Devices_Switch
SiteWide_Devices_Switch_Details
SiteWide_Devices_Switch_Details_PoE
SiteWide_Devices_Switch_Details_Port
SiteWide_Devices_SR
SiteWide_Devices_Firewall
SiteWide_Devices_SecurityGateway
SiteWide_Devices_MR
SiteWide_Devices_Accessories
SiteWide_Map_FloorPlan
SiteWide_Client
SiteWide_WiFiClient_Details
SiteWide_Monitor_WiredClient_Details
SiteWide_Client_WiFiAid
SiteWide_ApplicationsUsage
SiteWide_SummaryReport
SiteWide_Monitor
SiteWide_Monitor_ContainmentList
SiteWide_Monitor_AP_Voucher
SiteWide_Monitor_Voucher_Setting
SiteWide_Monitor_SiteFeatureLog
SiteWide_Configure
SiteWide_Configure_AlertSetting
SiteWide_Configure_FirmwareMgmt
SiteWide_Configure_CloudAuthentication
SiteWide_Configure_CloudAuthentication_User
Site-wide_Configure_CloudAuthentication_User_Add
SiteWide_Configure_CloudAuthentication_MAC
SiteWide_Configure_CloudAuthentication_DPPSK
SiteWide_Configure_CDR_Containment_Quarantine
SiteWide_Configure_SiteSetting
SiteWide_Configure_CDR_Intro
AP
AP_Monitor
AP_Monitor_EventLog
SiteWide_Monitor_AP_WirelessHealth
SiteWide_Monitor_AP_SummaryReport
AP_Configure
SiteWide_Configure_AP_SSIDSettings
SiteWide_Configure_AP_CaptivePortal
SiteWide_Configure_AP_CaptivePortal_Edit
SiteWide_Configure_AP_RadioSettings
SiteWide_Configure_AP_TrafficShaping
SiteWide_Configure_AP_SecurityService
SiteWide_Configure_AP_AP_PortSettings
SiteWide_Configure_AP_AP_PortSettings_Edit
Switch
Switch_Monitor
SiteWide_Monitor_Switch_EventLog
SiteWide_Monitor_Switch_Surveillance
SiteWide_Monitor_Switch_Surveillance_PortDetails
SiteWide_Monitor_Switch_IPTVReport
SiteWide_Monitor_Switch_IPTVReport_EmailReport
SiteWide_Monitor_Switch_IPTVReport_ChannelInfo
SiteWide_Monitor_Switch_PortAdvisor
SiteWide_Monitor_Switch_SummaryReport
Switch_Configure
SiteWide_Configure_Switch_SwitchPort
SiteWide_Configure_Switch_SwitchPort_Edit
SiteWide_Configure_Switch_PortProfile
Switch_Cloud_Stacking
Switch_Cloud_Stacking_Intro
SiteWide_Configure_Switch_StackMGMT
SiteWide_Configure_Switch_StackMGMT_Wiz
SiteWide_Configure_Switch_StackMGMT_HW
SiteWide_Configure_Switch_StackMGMT_SlotMGMT
SiteWide_Configure_Switch_ACL
SiteWide_Configure_Switch_IP_Routing
SiteWide_Configure_Switch_IP_Routing_IPInterface_Add
SiteWide_Configure_Switch_IP_Routing_StaticRoute
SiteWide_Configure_Switch_IP_Routing_Option82
SiteWide_Configure_Switch_ONVIFDiscovery
SiteWide_Configure_Switch_AdvancedIGMP
SiteWide_Configure_Switch_AdvancedIGMP_IGMPFilteringProfile_Add
SiteWide_Configure_Switch_AdvancedIGMP_PortSettings
SiteWide_Configure_Switch_Authentication
SiteWide_Configure_Switch_PoESchedule
SiteWide_Configure_Switch_PoESchedule_Create
SiteWide_Configure_Switch_SwitchSettings
SR
SiteWide_Monitor_SR
SiteWide_Monitor_SR_EventLog
SiteWide_Monitor_SR_VPNConnection
SiteWide_Monitor_SR_ThreatReport
SiteWide_Monitor_SR_ContentFilterReport
SiteWide_Configure_SR
SiteWide_Configure_SR_Interface
SiteWide_Configure_SR_Interface_WAN
SiteWide_Configure_SR_Interface_LAN
SiteWide_Configure_SR_ThreatMgmt
SiteWide_Configure_SR_TrafficMgmt
SiteWide_Configure_SR_Firewall
SiteWide_Configure_SR_SitetoSiteVPN
SiteWide_Configure_SR_SitetoSiteVPN_IPsecPolicy
SiteWide_Configure_SSID
SiteWide_Configure_SR_SSIDAdvSettings
SiteWide_Configure_SR_RadioSettings
SiteWide_Configure_SR_RouterSettings
Firewall
Firewall_Monitor
SiteWide_Monitor_Firewall_Client
SiteWide_Monitor_Firewall_EventLog
SiteWide_Monitor_Firewall_VPNConnection
SiteWide_Monitor_Firewall_SecuReporter
SiteWide_Monitor_Firewall_SummaryReport
Firewall_Configure
SiteWide_Configure_Firewall_Port
SiteWide_Configure_Firewall_Interface
SiteWide_Configure_Firewall_Interface_WAN
SiteWide_Configure_Firewall_Interface_LAN
SiteWide_Configure_Firewall_Interface_LAN_DHCPoption
SiteWide_Configure_Firewall_PortandInterface
SiteWide_Configure_Firewall_Interface_External
SiteWide_Configure_Firewall_Interface_Internal
SiteWide_Configure_Firewall_Interface_General
SiteWide_Configure_Firewall_Routing_PolicyRoute
SiteWide_Configure_FirewallRouting_PolicyRoute_Add
SiteWide_Configure_Firewall_Routing_StaticRoute
SiteWide_Configure_Firewall_Routing_WANLoadBalancing
SiteWide_Configure_Firewall_NAT
SiteWide_Configure_Firewall_SitetoSiteVPN
SiteWide_Configure_Firewall_SitetoSiteVPN_IPsecPolicy
SiteWide_Configure_Firewall_RemoteAccessVPN
SiteWide_Configure_Firewall_RemoteAccessVPN_Policy
SiteWide_Configure_Firewall_SecurityPolicy
SiteWide_Configure_Firewall_ApplicationProfile
SiteWide_Configure_Firewall_ContentFilterProfile
SiteWide_Configure_Firewall_ScheduleProfile_Create
SiteWide_Configure_Firewall_SecurityService
SiteWide_Configure_Firewall_SecurityService_ContentFilter_Add
SiteWide_Configure_Firewall_SecurityService_ApplicationPatrol_Add
SiteWide_Configure_Firewall_Object
SiteWide_Configure_Firewall_Object_Zone
SiteWide_Configure_Firewall_Object_Address
SiteWide_Configure_Firewall_Object_Service
SiteWide_Configure_Firewall_Object_Schedule
SiteWide_Configure_Firewall_Object_Schedule_Edit
SiteWide_Configure_Firewall_CaptivePortal
SiteWide_Configure_Firewall_CaptivePortal_CustomTheme
SiteWide_Configure_Firewall_AuthenticationMethod
SiteWide_Configure_Firewall_Wireless
SiteWide_Configure_Firewall_FirewallSettings
SiteWide_Configure_Firewall_FirewallSettings_DynamicDNS
SiteWide_Configure_Firewall_FirewallSettings_SIPALG
SiteWide_Configure_Firewall_FirewallSettings_Advanced
Gateway
SiteWide_Gateway_Monitor
SiteWide_Monitor_Gateway_EventLog
SiteWide_Monitor_Gateway_VPNConnection
SiteWide_Monitor_Gateway_NSSAnalysisReport
SiteWide_Monitor_Gateway_SummaryReport
SiteWide_Configure_Gateway
SiteWide_Configure_Gateway_InterfaceAddressing
SiteWide_Configure_Gateway_InterfaceAddressing_LocalLAN
SiteWide_Configure_Gateway_InterfaceAddressing_LAG
SiteWide_Configure_Gateway_InterfaceAddressing_LocalLAN_DHCP
SiteWide_Configure_Gateway_InterfaceAddressing_StaticRoute
SiteWide_Configure_Gateway_PolicyRoute
SiteWide_Configure_Gateway_PolicyRoute_Add
SiteWide_Configure_Gateway_Firewall
SiteWide_Configure_Gateway_Firewall_ApplicationPatrol
SiteWide_Configure_Gateway_Firewall_ScheduleProfile_Create
SiteWide_Configure_Gateway_SecurityService
SiteWide_Configure_Gateway_SitetoSiteVPN
SiteWide_Configure_Gateway_SitetoSiteVPN_IPSecPolicy
SiteWide_Configure_Gateway_RemoteAccessVPN
SiteWide_Configure_Gateway_CaptivePortal
SiteWide_Configure_Gateway_CaptivePortal_CustomTheme
SiteWide_Configure_Gateway_NetworkAccessMethod
SiteWide_Configure_Gateway_TrafficShaping
SiteWide_Configure_Gateway_GatewaySettings
SiteWide_Configure_Gateway_GatewaySettings_Advanced
MR
MR_Configuration
SiteWide_Devices_MR_Configuration_Edit
SiteWide_Devices_MR_Configuration_HomeNetworking
SiteWide_Devices_MR_Configure_CellularIPPassthrough
SiteWide_Devices_MR_Configuration_FirmwareStatus
SiteWide_Devices_MR_Map_Photo
SiteWide_Devices_MR_LiveTools
SiteWide_Devices_MR_LiveTools_WANStatus
SiteWide_Devices_MR_LiveTools_CellularInfo
SiteWide_Devices_MR_LiveTools_LANStations
SiteWide_Devices_MR_LiveTools_WLANStations
AP_Monitor_AccessPoint
SiteWide_Devices_MR_ClientDeviceHeartbeat
SiteWide_Devices_MR_Backup_Restore
SiteWide_Devices_MR_NetworkUsage_Connectivity
Accessory
Accessory_Configuration
SiteWide_Devices_Accessories_Details
Organization
Organization_License_Inventory
Organization_License_Inventory_AddDevice
Organization_License_Inventory_FWUpgrade
Organization_License_Inventory_AddLicense
Organization_License_Inventory_InstallWiz
Organization_License_Inventory_Device
Organization_License_Inventory_License
Organization_License_Inventory_Trial
Organization_License_Inventory_ChangeLog
Organization_License_Inventory_PurchaseHistory
Organization_Administrators
Organization_Administrator_Create
Organization_OrganizationManage
Organization_OrganizationManage_OrganizationPortal_Sites
Organization_OrganizationManage_OrganizationPortal_SiteTag
Organization_OrganizationManage_OrganizationPortal_Device
Organization_OrganizationManage_ConfigurationMgmt
Organization_OrganizationManage_ConfigurationTemplate
Organization_OrganizationManage_BackupRestore
Organization_OrganizationManage_VPNOrchestrator
Organization_OrganizationManage_FirmwareMgmt
Organization_OrganizationManage_CloudAuthentication
Organization_OrganizationManage_CloudAuthentication_CreateUser
Organization_OrganizationManage_CloudAuthentication_MAC
Organization_OrganizationManage_CloudAuthentication_MAC_Create
Organization_OrganizationManage_CloudAuthentication_DPPSK
Organization_OrganizationManage_CloudAuthentication_DPPSK_Add
Organization_OrganizationManage_CloudAuthentication_DPPSK_BatchCreate
Organization_OrganizationManage_ChangeLog
Organization_OrganizationManage_OrganizationSettings
Organization_OrganizationManage_SecurityProfileSync
GroupWide
GroupWide_Group_Create
GroupWide_GroupWide_GroupPortal
GroupWide_GroupWideManage_OrgtoOrgVPN
GroupWide_GroupWideManage_Inventory
GroupWide_GroupWideManage_Administrator_Create
GroupWide_GroupWideManage_ChangeLog
GroupWide_GroupWideManage_GroupSettings
GroupWide_GroupWideManage_Administrators
MSP
MSP_MSPManage_Portal
MSP_MSPManage_Admins_Teams_Admins_Create
MSP_MSPManage_Admins_Teams_Teams_Create
MSP_MSPManage_Admins_Teams_CustOrgsnGrps_CreateGrp
MSP_MSPManage_Admins_Teams_CustOrgsnGrps_UpdateOrg
MSP_MSPManage_Admins_Teams_Org_Create
MSP_MSPManage_Admins_Teams
MSP_MSPManage_Admins_Teams_OrgAdmin_Create
MSP_MSPManage_ConfigMgmt
MSP_MSPManage_BackupRestore
MSP_MSPManage_MSPAlerts
MSP_MSPManage_MSPAlerts_Configure
MSP_MSPManage_FWUpgrade
MSP_MSPManage_BulkFWUpgradeWiz
MSP_MSPManage_ChangeLog
MSP_MSPManage_Branding
MSP_MSPManage_Settings
Help_OnlineDocuments
Help_SupportTools_TroubleshootingTips
Help_FirewallInformation
Help_DataPolicy
Help_DeviceFunctionTable
Help_SupportForum
Help_SupportRequest
Trouble